Shipping policy

Shipping Policy

TOTE N GIRL shipping destinations, costs and delivery estimates are explained below.

Where We Ship

We currently ship to the 48 contiguous U.S. states and Washington, D.C. Shipping to Alaska, Hawaii, U.S. territories, and APO/FPO addresses is not available. International shipping is not yet available.

Shipping Rates

Free standard shipping on all orders to the 48 contiguous U.S. states and Washington, D.C. No minimum order is required.

Processing Time

Processing takes place before shipment and varies by item and fulfillment location. A product page may show a processing-time estimate; when shown, it identifies business or calendar days if that information is available. If no estimate appears, email support@totengirl.com before placing an order to ask for the latest information available. Weekends and holidays may affect processing.

Delivery Time

Items may ship from U.S. or overseas fulfillment locations. A product page may show a transit estimate for the time after dispatch. If shown, combine it with any displayed processing estimate to estimate total delivery time. If no current estimate appears, email support@totengirl.com before ordering to ask what information is available. Estimates are not guaranteed delivery dates; customs, carrier disruptions, and peak periods can cause delays. Orders containing multiple items may arrive in separate packages.

Order Tracking

Once shipped, you'll receive a tracking number via email. Track your package using the link in the shipment confirmation email.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received it, please:

  1. Check with neighbors and household members
  2. Wait 24–48 hours (sometimes packages are marked delivered early)
  3. Contact your local carrier with the tracking number
  4. If still missing, email support@totengirl.com within 7 days of the marked delivery date

Damaged in Transit

If your package arrives damaged, take photos before opening and contact us within 7 days. We'll send a replacement or issue a refund.

Address Changes

Need to update your shipping address? Contact us within 12 hours of placing your order. Once shipped, we cannot reroute packages.

Holiday & Peak Season Delays

Peak periods and holidays may extend processing and delivery times. Any available item-level estimate is a planning guide, not a guaranteed date. If the product page does not show an estimate, contact support before placing your order. Check shipment updates once your order ships.

Questions

Email support@totengirl.com for assistance. Response times may vary.