How to reach us

Have a question about an order, return, or product? We're a small team and we read every message ourselves.

Customer Support

• Email: support@totengirl.com
• Response time: Within 1 business day (Monday – Friday, excluding U.S. public holidays)
• Languages: English

Mailing Address

TOTE N GIRL
216 Preservation Drive
Savannah, GA 31419
United States

Please note: we do not accept walk-ins or in-person returns at this address. All return shipments must be authorized by email first — see our Refund Policy for instructions.

Before you email

You can find quick answers to most questions on our Shipping Policy and FAQ pages, including:

• Estimated delivery times (14 – 30 business days for international shipments)
• Order tracking and changes
• Returns and refunds
• Sizing and product care

Order inquiries

When emailing about an existing order, please include your order number (starts with #) and the email used at checkout so we can locate your order quickly.

Or use the form below and we'll get back to you within one business day.