We ship to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Standard shipping is free on all orders to the contiguous U.S. and Washington, D.C. There is no minimum order.

Processing and transit estimates vary by product and fulfillment location. Each product page lists the applicable estimates; add processing and transit time when planning your order. Products may ship from U.S. or overseas locations. Estimates are not guaranteed delivery dates, and customs, carriers, holidays, or stock availability may cause delays.

You'll receive a tracking number by email as soon as your order ships. Use the link in that shipment confirmation email to follow your package.

Contact us within 12 hours of placing your order and we'll do our best to update it. Once a package has shipped we cannot reroute it.

Please try these steps first:

1. Check with neighbors and everyone in your household.
2. Wait 24–48 hours — packages are sometimes marked delivered a little early.
3. Contact your local carrier with the tracking number.

If it's still missing, email us within 7 days of the marked delivery date and we'll help.

Processing and delivery may take longer during holidays or peak periods. Check the product-specific estimate before ordering and allow for possible delays.

You have 30 days from the delivery date to request a return. To be eligible, items must be unused and unworn, in original condition and packaging with all tags attached, and accompanied by proof of purchase (order number or receipt).

Email support@totengirl.com with your order number and the reason for the return. We will provide return instructions and the return address. Please wait for those instructions before sending an item.

Customers cover return shipping costs, unless the item is defective or we sent the wrong item — in that case we cover it. We recommend using a tracked shipping service.

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank, it can take an additional 3–10 business days to appear on your statement.

Yes. We accept exchanges within the same 30-day window. Email us with your order number to get started.

Contact us within 7 days of delivery with photos. We'll cover return shipping and either send a replacement or issue a full refund.

Final sale items, gift cards, and personalized or customized items cannot be returned unless they arrive defective.

We accept major credit and debit cards, along with the express checkout options shown at checkout. All prices are in USD.

Sales tax is calculated at checkout based on your shipping address and applicable state and local rules. Your order total at checkout is the final amount.

Contact us within 12 hours of placing your order and we'll do our best. Once an order has been processed or shipped, it can't be changed — you can return it under our 30-day return policy instead.

Check your spam and promotions folders first. If it's still missing, email us with the name and address used on the order and we'll confirm it for you.

No. You can check out as a guest. Creating an account simply makes it easier to track orders and check out faster next time.

We work hard to show our bags accurately, but slight color variation can occur depending on your screen and monitor settings.

Each product page lists the details for that specific bag. If a measurement you need isn't listed, email us and we'll get it for you before you order.

Spot clean with a soft, damp cloth and let it air dry. Avoid prolonged direct sunlight, heat, and moisture. When you're not using it, store it stuffed lightly to hold its shape, in a dust bag or a cool dry spot.

Email support@totengirl.com with your order number, if applicable, and your question.