Refund policy
Return & Refund Policy
At TOTE N GIRL, we want you to love every bag you carry. If your purchase doesn't meet your expectations, we're here to help.
Return Window
You have 30 days from the delivery date to request a return. To be eligible, items must be:
- Unused, unworn, and in their original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Email us at support@totengirl.com with your order number and the reason for return. We will provide return instructions and a return shipping address. Response times may vary; please wait for these instructions before sending your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item. We recommend using a tracked shipping service.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to the original payment method within 7 business days. Depending on your bank, it may take an additional 3–10 business days to appear on your statement.
Exchanges
We accept exchanges within the same 30-day window. Email us with your order number to start an exchange.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We'll cover return shipping and either send a replacement or issue a full refund.
Non-Returnable Items
Final sale, gift cards, and personalized/customized items cannot be returned unless they arrive defective.
Contact
Questions? Email support@totengirl.com — response times may vary. Please include your order number so we can review your request.